At Purely Pelvic Health Physiotherapy your privacy of your personal data is very important to
us. Protecting and respecting your privacy is therefore paramount to us. This notice sets out
how the Purely Pelvic Health Physiotherapy uses and protects your personal information
when you use this website.

Who are we

Purely Pelvic Health Physiotherapy offers access to expert Specialist Pelvic Health
Physiotherapy. The ‘Controller’ of any data collected by Purely Pelvic Health Physiotherapy
is Louise Kazemi, based at The Venue, 51 Poole Road, Westbourne, BH4 9BA
Any data collected by Purely Pelvic Health Physiotherapy is processed in line with the law,
the General Data Protection Regulations (GDPR) and the Data Protection Act 2018.

What personal information we collect and why

Website:
We obtain information from you when you use our website and register as a patient. The
website collects the following data; Full Name, Email Address, and Message. This data is
captured, stored and processed in line with the regulations listed above.

Consent forms:
As a provider of healthcare services and assessments we ask that you complete a consent
form prior to treatment which may include medical information in order to inform a
comprehensive assessment and treatment plan.

Clinical notes:
Our clinicians are under a legal requirement to document your treatment, which will include
data about your health. Your data will be processed to enable a medical diagnosis and the
provision of health care services.
We will specifically ask you if you wish to subscribe to any additional marketing from us.

Cookies:
Are not used

Business Connections:
If you are a business connection, for example if we meet at a networking event or connect
on social media, we will only collect the information you choose to provide to us. We will
specifically ask you if you wish to subscribe to any additional marketing from us.

How we use your personal information:

Will we only use your personal information for the purpose for which it was collected. It will
not be used for anything else, without your express permission, subject to legal exceptions.
The following are the reasons for which we collect and process your personal data

Purpose: Legal basis

To provide a service: Complete a contract

To provide a quote: At your request

To answer a question: Legitimate Interest

To comply with legal, professional or regulatory obligations: Legal Obligation

To refer you onto a consultant when you have given consent: Vital interest

To communicate with your GP when you have given consent: Vital interest

To deal with complaints: Legitimate Interest

To connect with you to offer our service: Legitimate Interest

To respond to Subject Access Requests: Legal Obligation

Who will your data be shared with:

At Purely pelvic health physiotherapy we will not sell, rent or share your information with third
parties.

How long we keep your personal information:

If you are a client, Purely pelvic health physiotherapy have a legal and regulatory obligation
to keep your healthcare records for 10 years, after which time if you are no longer a client it
will be destroyed.

If you are a potential client or business connection we will keep your personal information for
as long as it takes to answer your enquiry and 12 months after that.

How secure is your personal information:

At Purely Pelvic Haelth Physiotherapy take appropriate technical and organisational
measures to ensure your data is safe in line with GDPR and the DPA 2018.

Your rights over your data:
You have the right to issue a Subject Access Request, which will enable you to receive a
copy of the records we hold for you. You have the right to request rectification, erasure and
restriction of your data. Also, to request withdrawal of your consent to process your data,
allow data portability and automated decision making. Your request must be made in writing
to Louise Kazemi (the owner) at Purely Pelvic Health Physiotherapy at The Venue, 51 Poole
Road, Westbourne, Bournemouth, BH4 9BA. You may be required to provide ID before
processing the request. We will process your request within 1 month.
If you have any complaints about how Purely Pelvic Health Physiotherapy has handled your
personal data please contact the owner, Louise Kazemi in the first instance using the contact
details as listed below. If you are not satisfied with our response you may also make a
complaint to the Information Commissioners Office who oversee data protection law in the
UK.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
www.ico.org.uk/make-a-complaint/

Governing Body:
Louise Kazemi is registered with the Health & Care Professions Council.

How to contact us:

Purely Pelvic Health Physiotherapy
The Venue

51 Poole Road
Westbourne
Bournemouth
BH4 9BA
Email: purelypelvichealthphysio@gmail.com